Frequently Asked Questions
Can we get samples?
Yes, we can offer samples for you to check the quality, and you will need to cover the freight cost.
What are your payment terms?
Our standard payment methods include T/T, Paypal, and Western Union.
How long is the production time?
For stock items, delivery is scheduled within 5-10 days. For normal production, lead-time is approximately 25 days, depending on the product type and specific surface treatments.
Can you print custom logos or labels?
Yes, we offer screen printing, decal, hot stamping, frosting, and engraving. We can also customize colorful box packaging according to your needs.
How do you transport the goods?
Ocean shipping is the standard method. You can provide your port name, and we will calculate the shipping freight for you.
How do you handle defective goods?
We maintain a 1:1 replacement policy for any defective goods that exceed a 3% threshold.
Bogart Glass
