Frequently Asked Questions
How can we ensure the glass is lead-free and food grade?
We use common, high white, and crystal white materials which are all suitable for food-grade standards and lead-free. Our products pass safety tests, ensuring complete reliability.
Do you offer free samples for quality checks?
Yes, free samples are available. While shipping costs are initially covered by the client, they are fully refundable once a formal order is placed.
What is your policy regarding broken or defective bottles?
We use professional safe packaging (bubble bags/foam/pallets) to keep the broken rate under 0.2%. Any defective or broken items will be compensated freely in your next order.
Can we customize the bottles with our own logo?
Absolutely. We support various surface treatments including decoration firing, screen printing, hot stamping, frosting, and label printing based on Pantone color numbers.
How effective is the sealing of the jars and bottles?
Our glass lids, plastic caps, and metal caps are perfectly matched with a food-grade rubber strip for a superior seal. They meet EU export standards and are designed for easy use.
What are the typical lead times for orders?
Samples are sent within 12-24 hours. Small orders typically ship within 7-10 days, while large quantity container orders are delivered within 20-25 days.
Bogart Glass
