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Frequently Asked Questions
Can I request a custom design for my glass bottles?
Yes, we specialize in custom glass bottles. Our professional design team can assist in creating unique shapes. Developing new molds and samples typically takes 15-20 working days.
What is the standard delivery time for orders?
For new products, sample delivery takes 20-25 working days. Batch production takes 20-30 working days after payment, depending on the quantity. In-stock items can be shipped within 3 days.
Are free samples available?
For in-stock products, we provide free samples, though shipping costs must be covered by the customer. For custom products, a sample fee is charged but will be fully refunded once the bulk order is confirmed.
What are your accepted payment terms?
Our standard terms are wire transfer (T/T), requiring a 30% deposit upfront and the remaining 70% balance before shipment.
Do you provide matching accessories like caps or boxes?
Yes, we offer a full range of accessories including aluminum caps, cork stoppers, and custom-printed cartons. Our cardboard boxes are designed to be durable enough for reuse after you receive the bottles.
How do you handle quality concerns?
In the event of a quality issue, please provide clear photos of the defect. We will replace any damaged items in your next order. For other non-quality related issues, we will do our best to provide a suitable solution.