Can we make our own design for multiple categories with small quantities?
Yes, we have a professional design team and handle low MOQ orders across different categories. We also maintain our own warehouse to support these needs.
How do you control product quality?
We have a dedicated QC team for every item and order. We conduct 100% inspections and provide inspection reports for your confirmation to ensure a very low defect rate.
What is the delivery time for samples and orders?
Samples typically take 5-7 days. For bulk orders, the lead time is normally around 30 days after the deposit is received and all details are confirmed.
What are your standard payment terms?
We usually accept 30% T/T in advance and 70% before shipment or against a copy of the BL. Terms can also be negotiated based on specific order requirements.
What is the step-by-step ordering process?
The process includes: 1. Sample approval; 2. 30% deposit/LC; 3. PP sample approval & testing; 4. Final Random Inspection (FRI); 5. Shipment arrangement; 6. Document preparation; 7. Balance payment; 8. Document/Telex release; 9. 60-day quality warranty.
What is the warranty period after shipment?
We provide a quality warranty for 60 days after the shipment date to ensure your complete satisfaction with our products.