Frequently Asked Questions
How can we know these are really lead free and food grade?
As usual for glass we have common material, high white material, crystal white material. All these materials are suitable for food grade and lead free. We pass food grade tests to ensure safety.
How can I get a sample to check your quality? Do you offer free samples?
Yes, free samples are available. Only the freight cost is on your side, which will be refundable once the order is placed. If you have a courier account, we can arrange collection.
How about the safe package and dealing with broken items?
For small orders, we use bubble bags or foam. For large container orders, we use standard export pallets or cartons with egg packing. We guarantee a breakage rate under 0.2% and will compensate for any defective bottles in your next order.
What surface handling could you support? Can we do our logo on it?
Sure, we can apply logos as needed. We support decoration firing, screen printing, hot stamping, frosting, and label printing based on PANTONE color numbers.
How about the sealing?
We provide glass lids, plastic caps, and metal caps that match the jars perfectly. They feature food-grade rubber strips that meet EU export standards, ensuring a secure and easy-to-use seal.
What is the lead time for orders?
Samples are sent within 12-24 hours. Small orders are delivered within 7-10 days, and large quantity orders are typically delivered within 20-25 days.