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Frequently Asked Questions
How can we know these are really lead free and food grade?
For glass we have common material, high white material, and crystal white material. All these materials are suitable for food grade and lead free. We pass food grade tests, so there is no need to worry about safety.
How can I get a sample to check your quality? Do you offer free samples?
Yes, free samples are available. Only the freight cost is on your side, which will be refundable once the order is placed. If you have a courier account, we can arrange samples by freight collect.
How do you handle safe packaging and broken items?
For small orders, we use bubble bags or foam. For container orders, we use standard export pallets or cartons with egg packing. We guarantee a breakage rate under 0.2% and will compensate for any defective bottles in your next order.
What surface handling could you support? Can we do our logo on it?
Sure, we can apply logos as needed and support decoration firing, screen printing, hot stamping, frosting, and label printing based on PANTONE color numbers.
How about the sealing performance?
We provide glass lids, plastic caps, and metal caps that match perfectly. Each lid features food-grade rubber lining that meets EU export standards, ensuring a secure seal with just a simple twist.
What is the typical lead time for orders?
Samples are sent within 12-24 hours. Small orders are delivered within 7-10 days, and large quantity container orders typically take 20-25 days after payment.