Frequently Asked Questions
1. What is your Minimum Order Quantity (MOQ)?
Usually our MOQ is 5000 pcs. However, we accept lower quantities for trial orders. We will calculate the cost based on your specific needs.
2. Can I request product samples?
Yes, we provide existing samples. For custom designs, a sample fee is required, which is refundable once the order reaches a certain quantity. Samples are typically sent via FEDEX, UPS, TNT, or DHL.
3. How long is the lead time for samples?
Existing samples take 2-3 days. For custom designs with new printing screens or molds, it typically takes 5-7 days.
4. What is the typical production lead time?
For MOQ orders, the production lead time is approximately 30 days. Our large production capacity ensures fast delivery even for bulk orders.
5. What file formats are required for custom designs?
We have an in-house design team. You can provide files in JPG, AI, CDR, or PDF formats. We will create technical drawings for your final confirmation.
6. Do you offer OEM/ODM services?
Yes, OEM and customized logo services are available to meet your specific branding requirements.