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Frequently Asked Questions
How can I get a better price?
The price is negotiable. It can be adjusted according to your quantity or package. Returning customers can enjoy special discounts.
Can I get a sample?
Yes, 1 or 2 samples can be provided for free. Air freight is either collect or paid to us in advance. We usually ship via DHL or FedEx (5-7 days).
Do you accept customized orders?
Yes, customization is our specialty. Please send your bottle design and LOGO; we can construct new molds, emboss, or print the LOGO for you.
How do you ensure quality control?
We perform four levels of testing: 1. Measuring tests (weight/volume); 2. Destructive testing (pressure/impact); 3. 100% inline machine inspection (cracks/impurities); 4. Random QC checks during production.
What is the delivery time?
For stock goods, it takes 3-5 days. For OEM or customized orders, the lead time is approximately 35-40 days.
What if a product arrives broken?
We usually include 1% extra glass bottles in shipments. If breakage exceeds this amount, we can discuss compensation or replacements in your next order.